Warranty Information

1. The EcoPlus Hot Water Heat Pump System must be installed in accordance with the installation instructions supplied with the Heat Pump Water Heater System, and in accordance with all relevant statutory/local requirements of the region in which the water heater is installed.
2. The decision of whether to repair or replace a faulty component of the heat pump unit ("Heat Pump") or the Heat Pump itself is the sole discretion of Rheem (on behalf of Sanden).
3. Where Rheem determines at its sole discretion that the Heat Pump needs to be removed for repair, Rheem may undertake such removal and may permanently replace the defective Heat Pump with a substitute Heat Pump that is, in the reasonable opinion of Rheem, in a better or equal condition to the repaired Heat Pump.
4. Where a failed component or EcoPlus Heat Pump Water Heater System is replaced under warranty, the balance of the original warranty period will remain effective. The replaced part or Heat Pump Water Heater System does not carry a new warranty.
5. Where the EcoPlus Heat Pump Water Heater System is installed outside the boundaries of a metropolitan area as defined by Rheem or Sanden or further than 25 kilometres from an accredited service centre, the cost of transport, insurance and traveling costs between the nearest accredited service centre's premises and the installed site shall be the owner's responsibility.
6. Where the EcoPlus Heat Pump Water Heater System is installed in a position that does not allow safe, ready access, the cost of accessing the site safely, including the cost of additional materials handling and/or safety equipment, shall be the owner's responsibility.
7. The warranty only applies to the EcoPlus Heat Pump Water Heater System and original or genuine (company) component replacement parts and therefore does not cover any plumbing or electrical parts supplied by the installer and not an integral part of the Heat Pump Water Heater System. Such parts would include pressure regulating valve, isolation valves, check valves, electrical switches, pumps or fuses.
8. The EcoPlus Heat Pump Water Heater System must be sized to supply the hot water demand in accordance with the guidelines in the EcoPlus How Water Heat Pump System literature.

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Repair and replacement work will be carried out as set out in the EcoPlus Heat Pump Water Heater System warranty. However, the following exclusions may void the warranty and may incur additional service charges and/or cost of parts:

1. Accidental damage to the Heat Pump Water Heater System or any component, including: Acts of God, failure due to misuse, incorrect installation, attempts to repair the water heater other than by an EcoPlus authorised installer.
2. Where it is found there is nothing wrong with the EcoPlus Heat Pump Water Heater System; where the complaint is related to excessive discharge from the temperature and/ or the pressure relief valve due to high water pressure; where there is no flow of hot water due to faulty plumbing; where water leaks are related to plumbing and not the EcoPlus Heat Pump Water Heater System or its components; where there is a failure of electricity or water supplies; where the supply of electricity or water does not comply with relevant codes or acts.
3. Where the EcoPlus Heat Pump Water Heater System or its component has failed directly or indirectly as a result of excessive water pressure.
4. Overflow vent drain has not been installed or is blocked or corroded
5. Where the Heat Pump has rusted as a result of a corrosive atmosphere; eg. Salt water spray, sulphur environments.
6. Where the unit fails to operate or fails as a result of ice formation in the piping to or from the EcoPlus Heat Pump Water Heater System.
7. Repair and/or replacement of the EcoPlus Heat Pump Water Heater System due to scale formation in the waterways or the effects of either corrosive water or water with a high corrosive water supply or a water supply with a high chloride or low PH level as outlined in the Owner's Manual and Installation Manual.
8. Warranty service is provided to the original owner of the equipment only.

Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture, carpets, walls, foundations or any other consequential loss either directly or indirectly due to leakage from the EcoPlus Heat Pump Water Heater System, or due to leakage from fittings and/or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other modes of failure.